Terms of Service

Last updated: 14 August 2026

These Terms of Service ("Terms") apply to all dress rentals made through Forgot My Fit, based in Ōhau, New Zealand ("Forgot My Fit", "we", "us" or "our").

By placing a rental booking with Forgot My Fit, you acknowledge that you have read, understood and agreed to these Terms.

1. Our Rental Service

Forgot My Fit provides designer dress rental services to customers in New Zealand.

All dresses available for rental remain the property of Forgot My Fit unless otherwise stated.

When you make a booking, you are agreeing to rent the selected dress for the rental period and under the conditions set out in these Terms.

2. Rental Period

The standard rental period is 3 days unless agreed otherwise. 

Your specific rental period, including the applicable start and return dates, will be calculated automatically at checkout and displayed before you complete your booking.

You are responsible for ensuring that the dress is returned by the required return date.

The dress must be returned in accordance with the return instructions provided by Forgot My Fit.

3. Rental Price and Payment

The rental price applicable to your chosen dress and rental period will be displayed at checkout.

Payment must be completed at the time of booking unless otherwise agreed by Forgot My Fit.

The total amount payable may include the applicable rental fee and any delivery, return or other charges clearly displayed at checkout.

Forgot My Fit reserves the right to correct obvious pricing errors. If an obvious pricing error has occurred, we will contact you before fulfilling the booking and give you the option to proceed at the correct price or cancel the booking for a refund.

4. Security Deposits and Bonds

Unless otherwise stated at checkout, Forgot My Fit does not currently require a security deposit or bond for dress rentals.

This does not remove your responsibility for loss, theft, damage or other costs resulting from your use of the dress.

Where a dress is lost, stolen, returned damaged, or requires additional repair or restoration because of misuse or unreasonable handling, Forgot My Fit may seek reasonable compensation for the resulting loss or costs, subject to applicable New Zealand law.

5. Dress Condition

All dresses are inspected before being provided to a customer.

We take reasonable care to ensure that dresses are clean, presentable and suitable for rental.

Because dresses are pre-owned rental garments, minor signs of previous wear may be present and do not necessarily constitute damage.

You should inspect the dress as soon as you receive it. If you believe the dress has arrived with significant damage, staining or another issue, you should contact Forgot My Fit as soon as reasonably possible and, where appropriate, provide photographs.

You should not attempt to repair, alter, dye, cut, sew, glue or otherwise modify a dress without our prior written approval.

6. Fit and Sizing

Customers are responsible for reviewing the available sizing information before booking.

Forgot My Fit provides sizing information to assist customers but cannot guarantee that a dress will fit every individual's body shape or proportions exactly as expected.

Customers should carefully review the measurements and any fit information provided for the individual dress.

If you are unsure about sizing, we recommend contacting Forgot My Fit before placing your booking.

A customer's inability to wear a dress because of fit or personal preference does not, by itself, mean that the dress is defective or unsuitable.

7. Care of the Dress

You agree to take reasonable care of the dress throughout the rental period.

You must not:

• Wash, dry-clean or otherwise clean the dress yourself unless instructed or authorised by Forgot My Fit.
• Iron, steam or apply heat to the dress in a way that could damage it.
• Alter or modify the dress.
• Expose the dress to substances likely to stain or damage it.
• Wear the dress in circumstances where it is reasonably likely to be damaged.
• Allow another person to use the dress without our permission.

You are responsible for returning the dress in substantially the same condition in which it was provided, allowing for reasonable wear associated with normal use.

8. Stains, Damage, Loss and Theft

You are responsible for taking reasonable care of the dress while it is in your possession.

This includes damage caused by misuse, negligence, inappropriate cleaning, alterations, excessive staining, tearing, burning, exposure to substances, or other unreasonable use.

If a dress is returned damaged, we will assess the damage and may seek reimbursement for reasonable costs associated with repairing or restoring the dress.

If a dress is damaged beyond reasonable repair, lost or stolen, Forgot My Fit may seek reasonable compensation for the resulting loss, taking into account the circumstances and applicable law.

We will communicate with you regarding any claimed damage or loss before seeking payment.

Nothing in these Terms limits or excludes any rights or remedies you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand law.

9. Late Returns

The dress must be returned by the return date shown at checkout or otherwise communicated by Forgot My Fit.

If the dress is not returned by the required date, a late fee of $10 per day will apply for each day the dress remains overdue.

The late fee is intended to compensate Forgot My Fit for the inconvenience and potential impact on subsequent bookings.

If a late return affects another customer's confirmed booking, Forgot My Fit may also contact you regarding the situation and any reasonable resulting costs or losses, where permitted by law.

Returning the dress late does not automatically extend the original rental period.

10. Cancellations and Refunds

Our cancellation policy depends on how far in advance your booking was made.

Bookings made more than 7 days before the rental date

You may cancel your booking and receive 100% of the booking value as store credit.

Bookings made within 7 days of the rental date

Refunds are not available.

You will receive 25% of the booking value as store credit.

Bookings made within 24 hours of purchase

You are entitled to a full refund.

Where these cancellation rules overlap, the 24-hour cancellation provision takes priority.

For example, if you make a booking 10 days before the rental date but cancel within 24 hours of purchasing it, you may receive a full refund.

Cancellation requests should be submitted to Forgot My Fit as soon as possible.

Nothing in this cancellation policy limits any rights you may have under applicable New Zealand consumer law.

11. Store Credit

Store credit issued by Forgot My Fit:

• Is issued in the amount specified under our cancellation policy.
• Is non-transferable unless approved by Forgot My Fit.
• Cannot be exchanged for cash.
• May only be used toward eligible future purchases with Forgot My Fit.
• Cannot be redeemed for cash or a cash equivalent.

Forgot My Fit may provide additional terms regarding the expiry or use of store credit where those terms are clearly communicated at the time the credit is issued.

12. If a Dress Becomes Unavailable

While we take reasonable steps to ensure that all confirmed bookings can be fulfilled, circumstances may occasionally arise that prevent a dress from being provided.

This may include unforeseen damage, loss, theft, failure to return the dress by a previous customer, or another circumstance outside our reasonable control.

If we are unable to fulfil your confirmed rental, we will contact you as soon as reasonably possible and work with you to find an appropriate solution.

Depending on the circumstances, this may include offering an alternative dress, rescheduling the rental, providing store credit, or providing a refund.

Your statutory rights under New Zealand law remain unaffected.

13. Delivery and Returns

Where delivery or postage is available, the applicable delivery and return instructions and charges will be communicated at checkout or provided with your order.

You are responsible for following all return instructions provided by Forgot My Fit.

A parcel being handed to a courier or placed in a postal system does not necessarily mean it has been returned on time. Customers should allow sufficient time for the return to reach the required destination by the stated return date.

Where tracking is provided, customers should retain their tracking information until the return has been received.

14. Customer Responsibilities

When making a booking, you agree to provide accurate and current information, including your name, contact details, delivery information and any other information reasonably required to fulfil your rental.

You are responsible for ensuring that your booking information is correct.

Forgot My Fit is not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

15. Events Outside Our Control

Forgot My Fit will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

This may include natural disasters, severe weather, courier disruptions, strikes, government restrictions, accidents, unforeseen damage or loss of a garment, or other circumstances that could not reasonably have been prevented.

Where an event outside our reasonable control affects your booking, we will make reasonable efforts to contact you and find an appropriate solution.

16. Limitation of Liability

To the extent permitted by law, Forgot My Fit will not be liable for indirect or consequential loss arising from a rental, including losses arising from events such as a missed event or occasion, travel arrangements, accommodation, styling costs or other expenses incurred by a customer.

This does not exclude or limit liability where doing so would be unlawful, including rights and remedies available to consumers under the Consumer Guarantees Act 1993.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under New Zealand law.

17. Consumer Guarantees Act

Nothing in these Terms is intended to exclude, restrict or contract out of any rights or remedies that apply to you under the Consumer Guarantees Act 1993 or any other applicable New Zealand legislation.

Where a statutory guarantee or right applies, it will continue to apply regardless of anything stated in these Terms.

18. Privacy

Forgot My Fit may collect and use personal information necessary to process bookings, provide rental services, communicate with customers, arrange delivery and returns, and manage customer accounts.

Personal information will be handled in accordance with applicable New Zealand privacy laws.

You should not provide personal information belonging to another person unless you have authority to do so.

19. Changes to These Terms

Forgot My Fit may update these Terms from time to time.

The Terms that apply to your booking will generally be the Terms displayed and accepted when you make that booking, unless a change is required by law.

Updated Terms will be made available through the Forgot My Fit website.

20. Refusal or Cancellation of a Booking

Forgot My Fit reserves the right to refuse or cancel a booking in reasonable circumstances, including where:

• The requested dress is unavailable.
• There is an obvious pricing or listing error.
• We reasonably believe the customer may not comply with these Terms.
• The customer has previously failed to return a dress.
• The customer has previously caused significant damage or loss.
• Circumstances arise that make fulfilment of the rental unreasonable or impossible.

Where Forgot My Fit cancels a booking for reasons unrelated to a customer's breach of these Terms, we will provide an appropriate remedy, which may include a refund or alternative arrangement, subject to applicable law.

21. Disputes and Complaints

If you have a concern about your rental, please contact Forgot My Fit as soon as reasonably possible so that we have an opportunity to resolve the issue.

We will consider complaints fairly and in accordance with our legal obligations.

If a dispute cannot be resolved directly, either party may have rights to use an appropriate dispute resolution process or court available under New Zealand law.

22. Governing Law

These Terms are governed by the laws of New Zealand.

Any dispute relating to these Terms or a rental with Forgot My Fit will be subject to the applicable laws and courts of New Zealand.

23. Acceptance of These Terms

By completing a booking with Forgot My Fit, you confirm that you have had the opportunity to read these Terms and agree to be bound by them.

If you do not agree to these Terms, you should not complete a rental booking.

Forgot My Fit
Ōhau, New Zealand